Copyright & Takedown Policy
CloudStream is an independent media player. It does not provide, host, sell, rebroadcast, or distribute television channels, films, series, playlists, or third-party media subscriptions. A new installation is empty until a user adds a source they are legally authorised to access.
What this policy covers
This policy covers material that CloudStream controls, such as this website, CloudStream-created product artwork, documentation, app-store materials, and content stored directly on CloudStream-operated services. It does not make CloudStream the host or operator of a third-party playlist, stream, website, or provider selected by a user.
Before sending a notice
If your concern relates to a channel or programme available through a user-supplied playlist, contact the playlist provider, streaming host, domain owner, or network operator that controls the source. CloudStream normally cannot remove media that is not stored on or transmitted from a CloudStream-controlled system.
How to submit a copyright notice
To report material that you believe is controlled by CloudStream and infringes your rights, email support@cloudstream.pro with the subject Copyright takedown notice. Include:
- Your full name, organisation, postal address, email address, and telephone number.
- Identification of the copyrighted work or authorised rights you represent.
- The exact CloudStream URL, app screen, file, or other location of the material you want reviewed.
- A clear explanation of why the identified use is not authorised by the rights owner, its agent, or applicable law.
- A statement that the information in your notice is accurate and that you are the rights owner or authorised to act for the owner.
- Your physical or electronic signature.
What happens next
CloudStream will review a sufficiently detailed notice in good faith. We may request clarification, preserve relevant records, restrict or remove material we control, notify an affected party, or reject a notice that is incomplete, fraudulent, unrelated to CloudStream-controlled material, or legally unsupported. Processing time depends on the detail and complexity of the report.
Corrections and counter-information
If CloudStream removes material that you supplied and you believe the action resulted from mistake or misidentification, reply to the notice with your identity, the removed material’s former location, and evidence explaining your right to use it. We may share the response with the original complainant where reasonably necessary to resolve the dispute.
Repeat or abusive conduct
CloudStream may restrict accounts or access to CloudStream-controlled services when there is credible evidence of repeated infringement, fraudulent notices, attempts to misuse pairing or activation systems, or other serious violations of our Terms of Use.
No legal advice
This page describes CloudStream’s reporting process and is not legal advice. Rights owners and responding parties should obtain independent legal advice when needed. Nothing here limits rights or obligations that cannot legally be limited.
Contact
Copyright notices should be sent by email so they can be documented and reviewed: support@cloudstream.pro. General setup questions belong on the support page.