WhatsApp support
Best for setup, activation, and pairing help. Include your device type and the Device ID shown by the app. Never send a playlist password in a public message.
Open WhatsAppHow can we help?
Contact CloudStream for app setup, device activation, QR pairing, account access, privacy requests, or a problem with a CloudStream webpage. We cannot supply channels or playlists.
Email support
Best for privacy requests, account questions, technical reports, and messages that require a detailed reply.
support@cloudstream.proHelp us resolve your issue
- Tell us whether you use Android phone/tablet, Android TV, Fire TV, LG webOS, or Samsung Smart TV.
- Include the CloudStream app version and the exact error message.
- For activation, include the Device ID but never your payment-card details.
- For playback problems, confirm whether the same playlist works in another lawful player. CloudStream cannot control third-party playlist availability.
Support messages are normally reviewed as soon as practical. Complex device or provider-specific issues may require additional diagnostic information.